By Nitin Maniar | Senior Crime Correspondent, Power Publication Studio
08 November 2025 | Mumbai
A senior
citizen’s family from Mulund has appealed to the Mumbai Police and the Reserve
Bank of India (RBI) to take immediate action in a case involving a ₹.7,000
wrong deposit that remains unreturned for nearly three months. The
complainant, Ms. Priyadarshini S. Dutta (Account No. 333001505985),
alleges prolonged inaction from the concerned individual and banking
authorities, and has now requested criminal proceedings for dishonest
retention of funds.
The Incident
According to
Ms. Dutta’s written statement, on 13 August 2025, she mistakenly
deposited ₹.7,000 into another person’s account while using an ICICI Bank
Cash Deposit Machine (CDM) at Vasant Garden, Mulund (West).
Due to a two-digit input error, the amount was credited to the account of Mr.
Santanu Kumar Pal (A/c No. 333001505895), who reportedly holds an account
at ICICI Bank’s Saki Vihar Branch.
Upon realizing
the mistake, Ms. Dutta immediately informed the bank. Deputy Branch Manager
Ms. Purva Mane and Branch Manager Mr. Kalpesh Prajapati initiated
communication with Mr. Pal, who initially acknowledged receiving the funds but
did not provide written consent to reverse the transaction.
Despite
repeated follow-ups by the complainant and the bank’s staff, the funds have not
been returned to date. Ms. Dutta says that Mr. Pal has now stopped
responding to calls and messages and has allegedly blocked the complainant’s
contact numbers. Mr. Santanu EMAIL: santanu@gtholiday.com www.gtholiday.com MOBILE:
+918294517532 (whatsapp), call : +66945899836,
Appeal to
Authorities
In view of
this, Ms. Dutta has submitted representations to:
- The Reserve Bank of India’s Banking
Ombudsman,
- The Senior Management of ICICI Bank,
and
- The Mumbai Police Economic Offences
Wing (EOW) and Cyber Crime Cell,
seeking action under relevant provisions of the Banking Regulation Act and Indian Penal Code (Sections 403 and 406) for criminal misappropriation and breach of trust.
“We are not
asking for sympathy, only justice. My father, a senior citizen recovering from
surgery, depends on this money for medical expenses. Even after acknowledging
the mistake, the person refuses to return it. This is morally and legally
wrong,” Ms. Dutta told Power Publication Studio.
Editorial Note:
Power Publication Studio had officially emailed and WhatsApp-delivered a
right-to-respond notice to Mr. Santanu Kumar Pal, allowing 48 hours to provide
his clarification. As no reply was received within the given time, this report
is being published in the interest of transparency and public awareness.
Contact
Information and Verification Trail
The complainant
has provided details showing that the person involved — Mr. Santanu Kumar
Pal — uses the following contact credentials:
๐ง Email: santanu@gtholiday.com
๐ Website: www.gtholiday.com
๐ฑ Mobile (India): +91 8294517532 (WhatsApp)
๐ Mobile (International): +66 945899836
New Domain
Raises Concern
During the
course of this investigation, Power Publication Studio verified that the
domain gtholiday.com was recently registered on 25 October 2025,
with an expiry date of 25 October 2026 and last updated on 26 October
2025.
This domain
name is similar to the well-known travel company “GT Holidays” (official
website: www.gtholidays.com) — a
Chennai-based registered brand.
GT Holidays has clarified to our media team that they have no connection
with the newly registered domain gtholiday.com and have urged consumers
to exercise caution.
The company
stated that its legitimate website ends with an “s” — www.gtholidays.in — and that it does not
operate under any other domain name.
Consumers are
therefore advised to verify official URLs, phone numbers, and payment
channels before conducting any transactions or bookings to avoid potential
fraud or impersonation.
Public Interest
and Media Action
Given the
nature of the case — involving both a banking dispute and a potential
misuse of a brand name — Power Publication Studio has forwarded all
supporting documents, screenshots, and communication trails to the Mumbai
Police Cyber Crime Division and the RBI Consumer Protection Department
for independent examination.
If verified,
the matter could attract provisions of:
- Section 66D of the Information Technology
Act (Impersonation/Fraud)
- Section 406 & 420 IPC (Criminal Breach
of Trust & Cheating)
Awaiting
Official Response
As of this
report’s publication, Power Publication Studio has reached out to ICICI
Bank’s Media Office, Mr. Santanu Kumar Pal, and the RBI Public
Relations Department for comment. No official reply had been received at
the time of publishing.
Power
Publication Studio reiterates that the information above is based on verified
documents and the complainant’s submission. The subject individual has been
given an opportunity to respond, in accordance with fair journalistic practice.
Conclusion
The case
highlights the urgent need for stronger safeguards in cash deposit
transactions and faster mechanisms for wrongful-credit reversals.
It also underlines the importance of consumer awareness in verifying
business identities online, especially when similar domain names are used by
unrelated entities.
The story will
remain under watch, and updates will follow as official action progresses.
For Information
or Follow-Up:
๐ Power Publication Studio – Mumbai Bureau : 8779256212
๐ www.powerpublicationstudio.in
